![]() ![]() ![]() Bob’s legacy will live on, but this is a sad day indeed for consumers across America who have lost a friend and legendary champion for their rights.”Ībout the National Consumers League (NCL) Consumer Federation of America’s longtime leader, Jack Gillis, longtime friend of Bob Krughoff, was also honored. NCL was privileged to honor Bob last year with our Lifetime Achievement Award after he announced his plans to retire from Consumer Checkbook. ![]() “Bob turned Consumer Checkbook into the highly respected publication it is, providing consumers with unbiased expertise on pricing and services provided by healthcare plans, doctors, dentists, hospitals, and dialysis centers, along with best bargain and quality ratings for buying diamonds, solar energy systems, tree care, electricians, remodeling, right to repair, planning a funeral, estate planning, tire buying and much more. National Consumer League Chief Executive Officer Sally Greenberg provided the following statement. The nonprofit takes no advertising, referral fees or other money from businesses it evaluates. He then launched Consumer Checkbook and the publication has been in continuous print since then. He wondered why there wasn’t a Consumer Reports for local service providers. Bob started Consumer Checkbook, an invaluable tool published in the six metropolitan areas – DC, Boston, Chicago, Delaware Valley, Puget Sound and the Twin Cities – after his car repairs failed for a third time. Bob devoted 45 years of service to consumer protection as the founding president of Consumer Checkbook. The National Consumers League is deeply saddened by the death of consumer icon and pioneer, Robert M. Learn more at contact: National Consumers League – Katie Brown, 20 The National Quality Forum leads national collaboration to improve health and healthcare quality through measurement. The award will be presented at NQF’s 2015 Annual Conference on March 23-24, 2015, in Washington, D.C. Krughoff is an NQF member and has served on advisory and study panels for NQF and other organizations including the Institute of Medicine and the Agency for Healthcare Research and Quality. “By assuring the availability of timely, accurate, and easy-to-use information, CSS/Consumers’ CHECKBOOK has contributed to helping Americans save money and obtain better care, and has influenced healthcare providers and plans to be more efficient and responsive to consumers.” “Robert has made significant contributions to improving healthcare quality,” said Christine K. Krughoff founded CSS/Consumers’ CHECKBOOK, an independent non-profit organization that publishes products designed to help consumers make smarter choices about their healthcare, such as its Guide to Top Doctors, Consumers’ Guide to Hospitals, Guide to Health Plans for Federal Employees and Retirees, and a model plan comparison tool () developed to help consumers shopping on the Affordable Care Act exchanges select the health insurance plans that best meet the needs and preferences of themselves and their families.ĬSS/Consumers’ CHECKBOOK has been at various times over the years the survey administrator/consultant for various large-scale surveys in which patients are asked to evaluate their physicians, hospitals, and health plans, including the Centers for Medicare & Medicaid Services’ Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys of members of Medicare Advantage and Prescription Drug Plans. Krughoff was selected for the award by an NQF jury panel that unanimously acknowledged his lifetime work as a nationally recognized consumer advocate dedicated to helping consumers make more informed choices about their healthcare. The award is in recognition of Krughoff’s leadership role in improving transparency in healthcare and promoting greater consumer understanding of healthcare information.Įstablished by NQF this year, the Consumers and Patients for Quality Award recognize the outstanding contributions of consumers and patient advocates to improving healthcare quality. ![]() Washington, DC - The National Quality Forum (NQF) will award its inaugural Consumers and Patients for Quality Award to Robert Krughoff, founder and president of the Center for the Study of Services (CSS)/Consumers’ CHECKBOOK. NQF Honors Consumers’ CHECKBOOK Founder Robert Krughoff with Inaugural Consumers and Patients for Quality Award ![]()
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